New Life Chiropractic and Dr. Matthew Tonnos are committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information to protect your privacy. This Privacy Policy covers all websites that are operated by New Life Chiropractic, including and

Information Collection and Use Information Collection

Dr. Matt Tonnos is the sole owner of the information collected on any website that is owned and operated by Dr. Matt and New Life Chiropractic. Dr. Matt Tonnos and New Life Chiropractic may collect information from our users at several different points on our websites, to better understand and serve current or potential customers.


In order to register as a client of New Life Chiropractic, we may have you fill out further information about yourself in person at our New Life Chiropractic office, or by online submission. Information may include your legal name, contact information, issues with you health, permission to contact you and more. We may use this information to share about services on our site for which he/she has expressed interest. It may be optional for the Member to provide demographic information (such as geographic location and occupation), but providing such information is encouraged so that we can provide a more personalized experience on our site and in our clinic.

Membership and Client Privacy


Once a member or client of New Life Chiropractic, you may receive an updated policy that further outlines how your personal information is securely stored and extends beyond the experience of this website. Doctor to patient privileges remain in tact and your information is never shared privately or publicly.

Information Use

a. User Profile

We may store information that we collect through cookies, log files and/or third parties to create a profile of our users. A profile is stored information that we may keep on individual users that identifies their particular viewing preferences. Consequently, collected information may be tied to their personally identifiable information to provide offers and improve the content of the site for the user. This profile may be used to tailor a user’s visit to our web sites and to direct pertinent marketing promotions to them. The profiles for individual users will NEVER BE SHARED with any third parties.

b. Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may use both session ID cookies and persistent cookies. For a session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

c. Log Files

Like many standard websites, we may use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may also use an in-house tracking utility that uses log files to analyze user movement.

d. Special Offers and Updates

We may send all new Members a welcoming email to verify their subscription. Established Members and non-members who purchased products via this web site in the past may occasionally receive information on products, services and special deals. Out of respect for the privacy of all recipients, we present the option to not receive these types of communications.

e. Service Announcements

On rare occasions it may be necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended we might send Members an email. Generally, Members may not opt-out of these communications, though they may be able to deactivate their account. However, these communications are not promotional in nature.

f. Customer Service

We may communicate with Members on a regular basis to provide requested services and in regards to issues relating to their account. We may reply via email, a secure internet exchange service, facsimile transmission or by telephone, in accordance with the Member’s wishes.


a. Legal Disclaimer

Though we make every effort to preserve the privacy of our Members, their clients and colleagues, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

b. Service Providers

For most transactions, we use an outside credit card processing company to bill Members for services and to process purchases. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

We may from time to time partner with other third parties to provide specific services. When a Member signs up for these particular services, we may share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

c. Business Transitions

In the event New Life Chiropractic goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, Members’ personal information will, in most instances, be part of the assets transferred. Members may be notified via email & prominent notice on our Website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the Members’ personally identifiable information may be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.


Our Members are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to their use of our site. You can ask us not to send you marketing communications by following the opt-out instructions in each communication or you may let us know by contacting our Customer Support Department at

Communications with former Members and others who purchased products via this web site will automatically cease after two years of inactivity unless the individual expressly consents to receive future communications by subscribing to them via the subscription link on this web site’s home page.


This Website may contain links to other sites. Please be aware that New Life Chiropractic is not responsible for the privacy practices of such other sites. We encourage our Members to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy policy applies solely to information collected by the websites operated by New Life Chiropractic.


While we welcome email inquiries, email sent over the Internet is not secure and may be lost, intercepted, or altered. If you send personally identifiable information (including credit card account information) to us via email, we will not be liable if it is lost or intercepted, altered or misused by someone else.


New Life Chiropractic takes every precaution to protect our Members’ information. All of our Members’ personal information is restricted in our offices. Only employees and agents who need the information to perform a specific job (for example, billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees and agents must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, employees and agents are kept up-to-date on our security and privacy practices.

Correcting/Updating/Deleting/Deactivating Personal Information

You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your request for access may be limited or denied.

If a Member’s personally identifiable information changes (such as postal code, phone, email or postal address), or if a Member no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by the Member contacting our Customer Support Department at We will respond within thirty (30) days of receipt of your written request.

We will also respond to inquiries about our policies and practices relating to the handling of your personal information. Inquiries should be directed to our Customer Support Department at or by using the contact information provided below. We will investigate all complaints and will respond within 30 days of receipt of a written inquiry. If the complaint is found to be justified, we will take appropriate measures to resolve it, including, if necessary, amending this Policy and its procedures.


Privacy Officer
New Life Chiropractic
279 Kerman Ave
Grimsby, Ontario
L3M 3W3


Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use Member’ personally identifiable information in a manner different from that stated at the time of collection we will notify Members via email. Members will have a choice as to whether or not we use their information in this different manner. If Members have opted out of all communication with the site or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.